Help Center
Where's my order?
We send our items via Royal Mail and deliveries should arrive within 3-5 working days. Royal Mail state that 90% of their first class deliveries arrive next day and 90% of their second class mail will arrive within 3 days.
What do I do if my order is under review?
If your order is under review this could be due to a declined payment or some form of issue with your order. Please contact customer services for further information on any orders which are status under review
What is your return policy?
Unwanted items can be returned to us up to 14 days after the date we sent it to you. All products must be reutnred in their original unused condition unless faulty. Postage costs are non refundable.
Contact customer services to arrange returns and request a returns authorisation number.
When do I receive preordered games?
Although preorders are charged in full at the point of placing the order we cannot deliver games any earlier than the release date given by the publisher for any specific product. Occasionally games will be delivered before the release date however PNAgames does state that games should not be played until the official release date.